Shipping policy

We work very hard to ensure the quickest possible turn around from the time you place an order to the moment you receive your package.

All orders are processed within [1-2 business days] after payment has been confirmed. Orders placed on weekends or holidays will be processed the next business day. Processing times may vary during peak seasons or promotional events. We will notify you if there are any delays.

Though most orders are shipped within 48 hours some orders may take up to 7 days. We ship with USPS and UPS. Once your order is shipped you will receive an email with tracking information and an expected timeline.

Lux Michael is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

We cannot guarantee order cancellation requests OR address update requests made to orders processing and will not be be responsible for packages shipped per the order address but under request to edit from the receiver. 

Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

Please contact:

support@luxmichael.com

for any questions, shipping concerns, or updates.