Refund policy

We’re so sorry it didn’t work out! We want to make it right! Below is our full policy. If you have any questions or want to start a return, please reach out to support@luxmichael.com.

We happily accept returns within 30 days of purchase from luxmichael.com for an exchange, refund or merchandise credit. Items cannot be returned after this 30-day timeframe, NO exceptions. Items must meet the below criteria to be considered an eligible return: 

  • unworn
  • unwashed
  • with original tags and packaging intact
  • free of stains, odors, animal hair, and damage
  • Items must have been purchased at full price, not at a discount. Items marked as "Final Sale", "Imperfect", or otherwise are not returnable. 

**ALL BLACK FRIDAY SALES ARE FINAL**

*All international shipments are considered FINAL SALE and not eligible for exchange or return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns are subject to an $8 handling fee. This fee covers the cost of the return label along with the handling materials and repackaging costs. Return costs are the responsibility of the customer for all refunds.

Lux Michael is not responsible for return items lost in transit. For assurance, we recommend obtaining a drop-off receipt from the carrier.

All returns are inspected when they are received. If an item expected to be returned is missing from the package or if a returned item is considered to be invalid, your store credit will be affected, or you will be sent an invoice for that item. We reserve the right to reject returns that are not in sellable condition.  

*Gift Cards are final sale and non-refundable.

You can always contact us for any return question at support@luxmichael.com. 

 

Damaged In Transit

Any package damaged / missing item(s) due to transit will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package within 7 days from the date delivered.

Items picked up at a carrier service space with issues need to be addressed at that carrier office prior to initiating a warranty request.

 

Fabric Disclaimer and Cleaning Instructions

Lux Michael guarantees all products to be manufacturer defects-free! If you believe you have received a defective item, please reach out to our customer service team within 30 days of purchase at support@luxmichael.com, with your order number and photo evidence of the defect for us to use to analyze and correct any potential issues.

This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, pilling, shrinking, or damage from outside forces.

When washing our items, we recommend a gentle detergent and no bleach.

  • cold water
  • delicate cycle
  • separate with colors alike
  • turn clothing inside out to decrease any pilling
  • Wash with like fabric

To ensure the longevity of our items, we do not recommend using the dryer. Instead, hang dry or lay the item flat to dry. If the dryer is preferred, we recommend to tumble dry low, however, please note minimal shrinking and pilling may occur.

*We are not responsible for any damages that may result from your washing routine or stain treatment. The use of chemical treatments, stain pens, or aggressive scrubbing can weaken, discolor, or damage the fabric, and such issues are not considered manufacturing defects covered under our warranty.

We stand by the quality of our products and want you to feel confident that your item is made with care and will withstand standard wear and tear if our care instructions are followed.

If we determine that an item is defective, we provide free return labels for replacement or refund.

 

International Orders

All international shipments (addresses outside of the US) are final sale and not eligible for exchange or refund due to additional freight and duty costs.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@luxmichael.com.